OUR PRODUCTS

Zeta CRM

Support:

Administrator Settings

• Create Customer.
• Create Consultants.
• Create Product.
• Create Department.
• Create Section.
• Create Ticket Type.
• Create Ticket Topic.
• Create Consultation Type.

Transaction

• Create New Ticket.
• Cancel Ticket.
• Assign Ticket.
• Re assign Ticket.
• Complete Ticket.
• Close Ticket.

Enquiries

• Ticket Status Enquiries.

Reports

• Client Wise Ticket Report.
• Consultant Wise Ticket Report.
• Department Wise Ticket Report.
• Section Wise Ticket Report.
• Ticket Type Wise Ticket Report.
• Topic Wise Ticket Report.
• Consultation Type Wise Ticket Report.
• Ticket Status Wise Ticket Report.
• Monthly Ticket Report.

Customer Functions

• Update Profile.
• Create New Ticket.
• Send Reminder.
• Enter the Feedback.
• Ticket Status Enquiry.

Consultants Functions

• Complete the Ticket.
• Ticket Status Enquiry.
• Individual Ticket Report.
• Assigned Ticket Report.
• Completed Ticket Report.